How to Buy High Speed Train Tickets in Hong Kong

 TravelChinaGuide offers an English language train ticket booking service, which is very convenient and time-saving for passengers who are not familiar with train ticketing system in Hong Kong. Tell us what you want, and we will handle the rest for you.
   Service charge for each ticket is low with no extra fees;
  There is no limit on the pre-sale time; you can place an order at any time once your travel plans are decided;
  Booking web pages and apps are easy to use;
  Professional operators are on call 24 hours a day;
  We help select seats for free;
  We provide a secure online booking and payment environment (Paypal, Credit Card through Paypal, Alipay, WeChat and Wire Transfer are available)
 

Buy at Ticketing Counters

Passengers should bring a valid ID, such as passport, to purchase tickets at ticketing counters which are open from 6:00 to 23:00. HKD, RMB, Visa, Master Card, Union Pay, Octopus, EPS, Apple Pay, Google Pay, Samsung Pay, Alipay, and Wechat Pay are accepted. However, the advanced sales periods are 28 days before departure, which means the tickets for popular routes may be sold out as they are on sale online 2 days prior, 15 days before departure.

Please do not line up to use the ticket machines at West Kowloon Railway Station. They don't recognize overseas ID documents.

 Passengers can book the ticket on the official website of the Hong Kong High Speed Rail, mtr.com.hk/highspeed, or the official website of China Railway Corporation. For both, tickets can only be purchased up to 15 days before departure. If you are traveling during Chinese holidays or on popular routes, please place the order as soon as the tickets are on sale, just in case they are quickly sold out.

The official website of Hong Kong High Speed Rail is open for booking from 6:00 to 23:00. The tickets are allocated automatically and passengers are not able to choose. The site only accepts payment via VISA card, Master Card and UnionPay. As for the official website of China Railway Corporation, the booking time is only available between 6:00 and 23:30 (GMT+8).

However, both of the official websites do not offer any live English-speaking customer service. If you meet some troubles during ticket booking, no one can help you timely with those problems. 
 The number above is the official reservation hotline in Hong Kong for passengers to book tickets, operating between 7:00 am to 9:00 pm. Passengers are required to enter numerous digits for a successful booking. To avoid the inconvenience of multiple calls, it is advised that you have more than one option before dialing. The booking cut-off time is 120 minutes before departure. Visa and Master Card are the only payment methods. Also, tickets purchased via Tele-ticketing system must be collected at the West Kowloon Station before journey.
 Tickets are available for sale at some ticket agents in HK. A certain service fee is charged accordingly.

Here is the list:
China Railway Holdings (HK) Limited
China Travel Service (Hong Kong) Limited
Chu Kong Tourism Company Limited
Connexus Travel Limited
Gray Line Tours of Hong Kong Limited
GZTC (Hong Kong) International Tour Co. Ltd
Holiday World Tours Ltd.
Hong Kong Wing On Travel Services Limited
Hong Thai Travel Services Limited
Hua Min Tourism Company Limited
Jebsen Travel Ltd.
Klook Travel Technology Limited
Norray Travel Co. Ltd.
Shun Tak Travel Services Ltd.
The Motor Transport Company of Guangdong and Hong Kong Limited
Travel Expert Limited
Westminster Travel Limited
Xin Jing Travel Services Ltd.
 In the past, passengers must collect paper tickets before boarding the train at Hong Kong West Kowloon Railway Station. However, paper ticket collection is not a must anymore. Passengers just need to show their original ID certificate used for booking and the reservation number to board the train.
 
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