China Train Reviews, Online Tickets Booking Review from Travelers

Clients: Ms.Sophie Bibby
Country: United Kingdom (Great Britain)

Dec. 07, 2013

TCG service is very good. Helpful email contact with us. Unfortunately I missed the train I booked online. As I am not a chinese national with an ID card I couldn't use the faster ticket collection machines. Instead I had to wait 45minutes in a queue for a manned desk- to show my passport and buy further train tickets-this is after a 13 hour journey which obviously wasn't ideal. The staff at the ticket collection desks were very rude and unhelpful- despite me having my full journey details written in Chinese. Again after such a long journey this wasn't the sort of service I expected.

Clients: Mr.Gerhard
Country:

Dec. 04, 2013

Hello, 1. we received good service and the staff of TravelChinaGuide is very professional and responds quickly. 2. we used a bullet train and were surprised by the organization, ticket sales and safe feeling during travel. I can recommend this kind of travel. Unfortunately getting from the railway station back to the hotel is a different story as about 500 people were queuing up for taxis. We stroke a deal with a 'private' taxi that was cheap and fast. Getting on the train could be better organized if the location of the carriages was indicated. Train was clean if you have lots of luggage it becomes difficult to get it out of the train, a little help offered by the railway staff would be appreciated. The escalators should have a belt that can take the luggage. Kind Regards Gerhard

Clients: Mr.David Coulthard
Country: Australia

Dec. 04, 2013

I will always use where possible the services of TravelChinaGuide for booking train trips, as they ease the stress of securing a ticket on trains from outside the country. They deliver the tickets to your hotel on your arrival. The train (G Train) was excellent in all areas. We took first class for the experience, and the extra cost was minimal. Train stations are amazing, far better than in most other countries.

Clients: Mr.Ken J
Country: United States of America (America)

Dec. 04, 2013

Booking experience using TCG service was very easy – especially for someone who does not speak Mandarin fluently. The steps were clearly described and easily understood. TCG responded quickly to a question I asked regarding an alternate train. The prices quoted were accurate. My local hosts were quite impressed that I was able to make these arrangements without any help! My only small suggestion would be to provide a summary of the ticket price, fee and credit card surcharge in one place as these are spread out in different places in the confirmation email. The train journey from Shanghai to Beijing was extremely enjoyable. The train stations at either end put most airports to shame. Shanghai Hongqiao Station was particularly impressive – very large, clean and well organized. The G train was comfortable and allowed a view of the country not available by air. I appreciated being able to order food and drinks on the train.

Clients: Ms.Aisling Keane
Country: Ireland

Dec. 04, 2013

Dear Larissa,  I would rate the booking experience highly. We had no difficulties at all, and the process was efficient and straightforward. 2. We had two over night train journeys in soft-sleeper cabins. Both of these went very smoothly, the beds were comfortable, and we slept well on both. Our first journey was from Beijing West to Xi-an, and we did find the train station a little overwhelming. We knew we had to get to a counter to have our tickets printed off, but it was very unclear which counter to visit, and we queued at a few before being told we had to go somewhere else. The train station was difficult to navigate from this point of view. Your advice to arrive at the station 2 hours in advice was very accurate, and thankfully we followed it, and had enough time. ?I don't have any pictures that would be useful. Thank you for all of your help, and best wishes,

Clients: Ms.Karolina Da Silva
Country: United Kingdom (Great Britain)

Dec. 04, 2013

Excellent, I couldn't recommend any better. I was a bit skeptical about using an agency as I like to book my travels arrangments myself, but this time I'm very thankful I used TCG. They always replied to my emails promptly and even when I had booked a flight ticket for the wrong dates they corrected me based on my itinerary which they concluded from my bookings. Amazing costumer service!!! doesn't get much better than this. Beside, before going for Travel China Guide I had searched many other travel agencies in China and TCG was the cheapest, and their website is so user friendly, informative... as I said I couldn't recommend more. A massive thank you to the TCG team for the wonderful job you're all doing. Getting in to the waiting room wasn't a problem, very informative and straight forward, getting into the train though, a whole different story, everybody stands up to 'queue' which was more like, ten people trying to occupy the space of one. No need for that, but still once you go through the barriers and onto the platform it's all good, I had soft sleepers and the cabin was nice and clean, although the cabin from one of my journeys stank of cigarette but it's China, people smoke everywhere so get used to it. Toilets facilities were pretty decent, not very stinky and all had water. I was a bit disappointed to find out we didn't have a 'restaurant' type of carriage, once at night I went for some tea and loads of people were sleeping at the tables, so you can't hang out anywhere else other than your own cabin. I also had three flights but these was pretty standard, nothing new

Clients: Mr.Keith Goode
Country: Australia

Dec. 03, 2013

Thanks Josey, I rate my booking experience with you as 5 star - excellent. Everything happened as expected, you kept me well informed at all stages of the booking, and the actual boarding passes were at my hotel on arrival. Everything went smoothly. I would definately use your service again. Thanks and Regards Keith Goode

Clients: Mr.Mark H. Swartz
Country: United States of America (America)

Dec. 03, 2013

You have a very fine service organization. It was easy to book my train tickets with the help of Larissa. The tickets were sent to my hotel in Shanghai and were waiting for me when I arrived at the hotel.Incidentally, the Business Class seats on the high speed (G trains) are amazing, nicer than First/Business Class on a plane! The seats go flat. I recommend the services of TravelChinaGuide highly. Mark H. Swartz

Clients: Mr.Sam
Country: US

Nov. 28, 2013

I used your service to buy tickets. SHA-Changzhou N (D); Changzhou-Hangzhou E-Deqing (G); Hangzhou-Haining-SHA (G). some in business class G train. I picked up all my tickets upon arrival into PEK airport at the train ticket counter, including my French counterparts tickets by showing copy of his passport. Everything was perfect. Your service fee was worth every penny! Although the hangzhou E-Deqing leg was a little pricey for $10 each. Thanks!

Clients: Mrs.Rachael Williams
Country: United Kingdom (Great Britain)

Nov. 19, 2013

Excellent service and communication from TCG. Highly recommended. Communicated straight away with availability and returned answers to my queries promptly and were a great help. Train journey no problems at all. access was great, check in was great, train facilities were great.

2013 China Train Reviews