2024 Customer Reviews

Transportation, hotels, guides and booked places were amazing. First time doing a customized private tour and even though more expensive, the experience, time saving, safety, comfort, were far more convenient than anything else. Korea and China, the suggested tours not requested by me were also great. Fully recommended, thanks to Nicole, our agent, and our guides, so knowledgeable, we learned a great deal. My daughters loved the food, markets, street snack, really enjoyed it. Thank You

This was my second experience signing up with Travelchinaguide, and I joined a small group that started with 18 members but down to seven as we flew to Zhangjiajie National Park in Hunan, while others headed to different destinations. The tour spanned 11 days, covering Beijing, Xi'an, Zhangjiajie, and Shanghai.

I used to travel alone and was hesitant to join a group tour with unfamiliar individuals.. However, I found that everyone in the group was friendly and communicative, looking out for one another's pace, much like the different tour guides I encountered in each city throughout the trip.

Tour guides are all highly professional and passionate about their work. They communicate effectively for questions and are patient, and have extensive knowledge about the rich history of the attractions we visited.

I enjoy learning about historical facts, such as the reasons behind the construction of the Great Wall, the long corridor in the Summer Palace designed to shield the queen from the rain & sun, and the astonishing discovery of the Terracotta Army in X'ian. In addition to this large scale underground discovery, the city wall in X'ian is another fascinating site to explore.

The X'ian city walls are among the oldest, largest, and most well-reserved fortifications, featuring an extensive walkway on top that can take hours to explore. While walking along the top it evokes one a deep sense of nostalgia, to reminisce the city's historical significance as former capital.

My review aims to share personal insights and experiences while highlighting the professional services of all staff. The itinerary was thoughtfully planned, included attractions that were worth visiting, especially given the limited day/time available in each city. Nonetheless, certain factors, like the unpredictability of mother nature, were beyond our control, as was evident when the tour wrapped up in Shanghai.

Around September 14, Shanghai experienced an unprecedented typhoon, a rare occurrence in the past 75 years, resulting our late arrival that evening. The following morning, the weather remained unpredictable, leading to the cancellation of planned activities such as the museum visit and Huangpu River cruise due to heavy rain and strong winds. Consequently, we returned to the hotel to bid farewell, as we were all scheduled to check out next morning for departure.

Our tour guide, Martin, quickly suggested an optional evening show that wasn't part of the itinerary but required out-of-pocket expenses. He succesfully secured tickets after several attempts, allowing interested group members to spend and enjoy a delightful evening. Martin's enthusiastic demeanour not only uplifted the group's spirits but also ensured transparency regarding the cancellations caused by the weather, resulting in a partial tour refund. Although the refund was modest, I was impressed and appreciated for this policy implemented by TravelChinaGuide.

The TCG is a dependable and well-organized travel agency. From the travel consultant Emily, tour guides Kevin in Beijing, Carol in X'ian, Amanda in Zhangjiajie & Martin in Shanghai, and drivers are all dedicate to collaborate and commit effectively to ensure customer satisfaction.

PS ---I wrote another separate lengthy review of Zhangjiajie National Park on TripAdvisor since it was the place that motivated me to take this tour. While all the cities included in the tour are great to explore, Zhangjiajie stands out, for me, as an extraordinary must -see destination that all adventurous travelers should experience.

I am sending this email because my mom wanted to say she had a great time with her guide in Beijing Massimo. He is a great guide and person and he helped and assisted my mom during Beijing tour in a professional and friendly way. So she is very happy for Beijing part of her trip as well.

So thanks again and by the way enjoy the upcoming Golden Week!!!

Hope to write you soon for another tour!!

Cheers, Andrea

I had wanted to take my mother to China for her 60th birthday celebration several years ago but was unable to do so due to the start of the COVID-19 pandemic. At the time, I had done my research on China tour companies and Travel China Guide (TCG) was at the top of my list. When we recently learned that our favourite singer would be holding a concert in Beijing and that the 144-hour visa-free entry policy was made available to Canada, we made the spontaneous decision to go to Beijing. With only a few weeks to coordinate our travel, I was thankful that I had already done the research years before and contacted TCG immediately to organize a private tour. Our travel consultant, Wendy, was fantastic. She responded to our questions promptly and provided us with all the helpful information we needed. She even pointed out a change we needed to make to our flight itinerary in order to qualify for the 144-hour visa-free entry into China. Wendy also remained flexible in postponing our tour payment deadline and adjusting our tour itinerary as we worked out our flights. During our trip in Beijing, she checked in to make sure that everything was going well.

As for our tour guide, Tina, and driver, Mr. Xu, I could go on and on about how amazing they were, but I'll only share some highlights.🙂 They were both very professional and went above and beyond their duties. We were not able to get concert tickets before arriving in Beijing. Mr. Xu did the research on which app to use to buy the tickets and Tina successfully helped us to purchase them. On the night of the concert, Tina accompanied us to the Bird's Nest Stadium to make sure we were able to get into the concert and Mr. Xu waited until the concert was over to drive us back to our hotel even though that meant having to work very late. In the short week we spent together, it felt like we had been longtime friends with Tina and Mr. Xu.

In summary, our Beijing trip was even better than we had imagined. TCG made two of our dreams come true - climbing the Great Wall and seeing our favourite singer in concert - and they made our whole trip from start to finish very enjoyable. We made some of the happiest memories we'll cherish for the rest of our lives and this was in large part due to TCG. Thank you so much for your exceptional service, Travel China Guide!

We went to Turkey on our first tour with China Travel Guide. Though the company is based halfway around the world we had wonderful communication and were able to customize our tour to our wishes. The trip itself was incredible! Hotels, transfers and guides were seamless and we felt like we got the true essence of Turkey. We’re already thinking about our next trip!

Communication was fine. Tour guides had different approaches. In our experience and view, Carol, the tour guide in Xi'an had the best professional approach. Though the hotels were 5 stars, some of the hotels did not qualify for the grading, especially the hotel in Shanghai. Please do not take these comments as complaints though. We were not happy with the food that much at the beginning however, it was getting better by the end of the tour. However, there was not much for vegetarians as most of the food was based on meat items. Nevertheless, overall, we are happy about the trip. Thank you very much for your efforts.

Our guide was knowledgeable, patient, and very attentive. Thank you.

The trip went well, thank you for organising it. The guide was very professional and his English was very good. The vehicle was very clean and in good condition, the driver was very professional. The trip went well, we finished quite early as unfortunately we could not access the Mollar Villa or the Childrens Palace and could only view these externally.

Thank you.