TravelChinaGuide booking center mainly deals with train and entrance ticket bookings. Our easy-to-use booking website will save your time and effort by removing guesswork from your plans. Our considerate customer service and efficient after-sale support makes your purchase with us smoother than any other travel agent. Each step of the booking procedure including change, cancellation and refund policies is clear and absolutely with no hidden extras. These all make your experience with TravelChinaGuide a hassle-free one.
Low Service fee Guarantee
Train tickets:
For China internal tickets, we only charge a booking service fee of USD6 per ticket.
Entrance Tickets:
We charge a booking service fee low to USD4 per ticket.
We offer:
1. One-on-one expert English service.
2. Experienced pre-booking consultation and efficient after-sale support.
For China internal tickets, we only charge a booking service fee of USD6 per ticket.
Entrance Tickets:
We charge a booking service fee low to USD4 per ticket.
We offer:
1. One-on-one expert English service.
2. Experienced pre-booking consultation and efficient after-sale support.
Reservation & Payment
A 3-step reservation procedure makes train bookings easy.
Train & Entrance Tickets
- 1Search & Book
- 2Make Payment
- 3Issue Tickets & Send you Confirmation
To confirm a booking, full payment is required. We accept payment mostly by PayPal (Or credit cards via PayPal), and we also accept payment by Wechat, Alipay and China domestic bank transfer. We will keep checking the ticket status. Once we receive your payment, we will issue the tickets immediately and inform you without delay.
Change, Cancellation & Refund
Changes (Except Trains to/out of Hong Kong):
Cancellation & Refund (Except Trains to/out of Hong Kong)
Change & Cancellation Policy for Trains to/out of Hong Kong
- FREE changes before the ticket is issued.
- FREE changes after the ticket is issued but 8 days before the train departure date. The new train should be within the selling date released by China Rail.
- For changes made within 7 days before departure, 5% to 20% of the ticket par value will be charged as a change fee:
-- 5% for changes made more than 48 hours before departure;
-- 10% for changes made 24-48 hours before departure;
-- 20% for changes made within 24 hours before departure. - Departure station and passenger information cannot be changed once the ticket is issued.
- TravelChinaGuide cannot accept changes within 24 hours before departure time.
- Change requests should be sent to us via email. And the requests for change will be subject to our confirmation.
- Second time change is regarded as CANCELLATION (see below).
- If the reimbursement voucher has been collected at train station, then changes can only be made by passengers themselves with all reimbursement voucher and all passports presented at railway stations.
Cancellation & Refund (Except Trains to/out of Hong Kong)
- FREE cancellation before ticket is issued.
- Cancellation after the ticket is issued:
The cancellation fee is 20% of the ticket par value, and the service fee is non-refundable. - TravelChinaGuide cannot accept cancellation within 24 hours before departure time.
- Cancellation request should be sent to us via email. And the requests for cancellation will be subject to our confirmation.
- If the reimbursement voucher has been collected at train station, then cancellation can only be made by passengers themselves with all reimbursement voucher and all passports presented at train stations. The service fee is non-refundable.
- A cancellation request after the train departure won't be accepted by China Railway Corporation, therefore there will be no refund.
Change & Cancellation Policy for Trains to/out of Hong Kong
- According to the regulations of China Railway and Hong Kong Railway authorities, trains to/out of Hong Kong adopt different change/ cancellation policies as below.
- Change:
FREE changes before the ticket is issued.
Once the ticket is issued, China Rail only accepts a change with the new departure time/ date that is earlier than the original one. And 5% to 20% of the ticket par value will be charged as a change fee:
-- 5% for changes made more than 48 hours before departure;
-- 10% for changes made 24-48 hours before departure;
-- 20% for changes made within 24 hours before departure.
After the ticket is issued, the departure/ arrival stations and passenger information cannot be changed. Once the ticket is changed, no cancellation is allowed by China Rail and Hong Kong Railway authorities, thus there is no refund. - Cancellation:
-- After the ticket is issued, 20% - 50% of the ticket par value will be charged as the cancellation fee, and the service fee is non-refundable:
-- 20% for cancellations made more than 8 days before departure;
-- 30% for cancellations made 48 hours - 7 days before departure;
-- 50% for cancellations made within 48 hours before departure.
-- Please allow us at least 24 hours to handle the cancellation request. The final cancellation fee is subject to the handling time.
-- TravelChinaGuide cannot accept change or cancellation within 24 hours before departure time. And the requests for change/ cancellation will be subject to our confirmation.
Customer Service Support
- Invaluable Information: We provide comprehensive information about trains, which is a great support to your travel plan. We also offer real-time train schedules of the Railway network. The most accurate ticket price and up-to-date ticket availability makes booking clearer.
- Easy Communication: Free inquires and our one-to-one expert service & efficient response will guarantee you a worry-free booking. Besides emails, our online live chat and toll free phone lines make communication efficient.
- One-on-one Support: Our booking consultants are all friendly we care about all of your needs and will offer professional and considerate service to you. Our booking consultants are available from 08:00-18:00 every day, but their mobile phones work well for you 24 hours a day. Whenever you meet some unexpected situations, we will be glad to serve you any time.
- Order Status Check: After receiving the booking, we keep all clients informed of each step and the order status, giving clarity to the process. Clients can also check their booking status on our website.
- Train Seats: We will try our best to issue the tickets adjacent to each other to ensure your travel fellows can seat/ sleep in nearby seats or berths. Sometimes, at busy periods or if very limited tickets left, we are not able to group everyone in this way however.
- 100% Refund if Tickets are Unavailable: Our team members are responsible and enthusiastic about all bookings. We deal with orders promptly, which ensures that we obtain tickets 99% of the time. We promise we will refund 100% of the payment if we fail to get tickets.
- Testimonials: We have a large number of positive reviews on our website and TripAdvisor. 20% of our clients are returning ones which we hope demonstrates our reliability and professionalism.