Small Group Tours Reviews

Wendy,

Thank you for all your assistance in arranging SG-08 Tour for us. We had a wonderful time with the group and all of the assigned tour guides provide excellent service and support throughout our tour in China, particularly Lily and Sunny, they were very knowledgable and presented the history of their specific tour sites. Thanks again for all the wonderful memory you and your team have provided us. We will definately reach out to you for future SG tours with your company.

Best Regards,

Ken

This was my second experience signing up with Travelchinaguide, and I joined a small group that started with 18 members but down to seven as we flew to Zhangjiajie National Park in Hunan, while others headed to different destinations. The tour spanned 11 days, covering Beijing, Xi'an, Zhangjiajie, and Shanghai.

I used to travel alone and was hesitant to join a group tour with unfamiliar individuals.. However, I found that everyone in the group was friendly and communicative, looking out for one another's pace, much like the different tour guides I encountered in each city throughout the trip.

Tour guides are all highly professional and passionate about their work. They communicate effectively for questions and are patient, and have extensive knowledge about the rich history of the attractions we visited.

I enjoy learning about historical facts, such as the reasons behind the construction of the Great Wall, the long corridor in the Summer Palace designed to shield the queen from the rain & sun, and the astonishing discovery of the Terracotta Army in X'ian. In addition to this large scale underground discovery, the city wall in X'ian is another fascinating site to explore.

The X'ian city walls are among the oldest, largest, and most well-reserved fortifications, featuring an extensive walkway on top that can take hours to explore. While walking along the top it evokes one a deep sense of nostalgia, to reminisce the city's historical significance as former capital.

My review aims to share personal insights and experiences while highlighting the professional services of all staff. The itinerary was thoughtfully planned, included attractions that were worth visiting, especially given the limited day/time available in each city. Nonetheless, certain factors, like the unpredictability of mother nature, were beyond our control, as was evident when the tour wrapped up in Shanghai.

Around September 14, Shanghai experienced an unprecedented typhoon, a rare occurrence in the past 75 years, resulting our late arrival that evening. The following morning, the weather remained unpredictable, leading to the cancellation of planned activities such as the museum visit and Huangpu River cruise due to heavy rain and strong winds. Consequently, we returned to the hotel to bid farewell, as we were all scheduled to check out next morning for departure.

Our tour guide, Martin, quickly suggested an optional evening show that wasn't part of the itinerary but required out-of-pocket expenses. He succesfully secured tickets after several attempts, allowing interested group members to spend and enjoy a delightful evening. Martin's enthusiastic demeanour not only uplifted the group's spirits but also ensured transparency regarding the cancellations caused by the weather, resulting in a partial tour refund. Although the refund was modest, I was impressed and appreciated for this policy implemented by TravelChinaGuide.

The TCG is a dependable and well-organized travel agency. From the travel consultant Emily, tour guides Kevin in Beijing, Carol in X'ian, Amanda in Zhangjiajie & Martin in Shanghai, and drivers are all dedicate to collaborate and commit effectively to ensure customer satisfaction.

PS ---I wrote another separate lengthy review of Zhangjiajie National Park on TripAdvisor since it was the place that motivated me to take this tour. While all the cities included in the tour are great to explore, Zhangjiajie stands out, for me, as an extraordinary must -see destination that all adventurous travelers should experience.

Communication was fine. Tour guides had different approaches. In our experience and view, Carol, the tour guide in Xi'an had the best professional approach. Though the hotels were 5 stars, some of the hotels did not qualify for the grading, especially the hotel in Shanghai. Please do not take these comments as complaints though. We were not happy with the food that much at the beginning however, it was getting better by the end of the tour. However, there was not much for vegetarians as most of the food was based on meat items. Nevertheless, overall, we are happy about the trip. Thank you very much for your efforts.

Wendy who arranged both my China and Tibet tours was excellent and efficient with her communication and her attention to details.
All local guides were very knowledgeable about their locations and very helpful with any additional arrangements.
I had an amazing trip!!

We booked the Eleven days Golden triangle and Yangtze tour. At first I was a bit uncertain booking with Travel China Guide as they are based in China and we have never used their service before. However, once we made the initial booking, I was impressed with their quick response and professionalism (Thank you Wendy). In additional to the standard tour, we have also asked them to book additional nights in hotel plus train tickets and they have all been arranged for us with minimum effort.
Our tour guides Kevin from Beijing, Celine from Xian, Jasmine from Chongqing and Helen from Shanghai have all been marvellous, very knowledgeable and extremely helpful and as promised no shopping stop.
Overall, the tour have exceeded my expectation and I definitely will use the company again in further travelling. Thank you to all in Travel China Guide for a lovely holiday.

I can highly recommend Travel China Guide!!
From start to finish the communications were excellent. All questions (and I had many) were answered in a timely manner with detailed information.
Once we arrived things could not have gone smoother. Excellent guides at each of the cities we visited.
China is a beautiful and very interesting country and when we return we will definitely be using their services again!

I just spent twelve terrific days in China [Beijing, Xi'an, Guilin, and Shanghai]. Wow! Inasmuch as I never had traveled outside of the US, I was adamant about joining a tour. As a neophyte, I had dozens of questions prior to the trip and my travel consultant promptly responded to every query via e-mail! Thank you, Emily, for covering every detail and especially for your instructions regarding WeChat! Travel China Guide exceeded my expectations in terms of meeting me at the airport in Beijing, transport to 5-star hotels, great meals, two elegant dinners, a splendid cruise, fluent English-speaking tour guides, luxurious buses for just 13 of us, transport to the Shanghai airport, etc. Throughout the trip, our friendly tour guides got our boarding passes at the airport and made sure we were ready to fly to the next destination. The amazing hospitality was quintessential in every respect. I highly recommend Agate Travel for anyone who wants to relax and enjoy a worry-free vacation! 👏Wow