I had a seamless experience booking my train ticket from Zhuhai to Guangzhou. The service was exceptional, and I appreciated the prompt notification when my preferred business class tickets were unavailable. Instead of emailing, the agents quickly contacted me via WhatsApp to offer an alternative - first-class tickets. I was impressed by their swift response and willingness to provide options, making the booking process efficient and hassle-free.

We booked highspeed train tickets through Travel China Guide and they were wonderful to work with. They communicated frequently and got us perfect seats on the train. I highly recommend using them for this service.

Cissy was great help in booking the high speed rail tickets for me in China. We had an issue where half of the party would miss the train we booked, and they quickly responded and helped change the tickets for half the group. They were help and transparent with what was happening. I would definitely use them again to help book any high speed rail tickets in China

Very convenient for train tickets booking. Great customer service. Booking train tickets in china is dificult and you need to be available at the time they are released, so better using an agency

Booked my train tickets with travel china guide, 2 different dates and locations and I was pretty worried about it as I’ve never been, found travel china guides website and from start to finish made the experience easy, as the tickets can’t be ticketed till 2 weeks before, I booked it with them 2 months prior and as soon as the two weeks came I received confirmation the tickets had been issued. Even when I was there I was unsure of the station and got in touch and they gave me the information and the address of the station, would 100 percent use again and urge people to use them! Thankyou

They were very helpful throughout the entire trip. I booked both attraction tickets and trains. They were efficient in booking the trains, and whenever it wasn't possible, they immediately found another solution. The ticket booking process was also always very quick and efficient. They made my trip easier and stress-free.

Booking rail through TravelChinaGuide has been quick and easy, we had Cissy as our travel consultant who was prompt in response. In total we booked 4 separate trips of which we were able to get tickets to 3 of those, Cissy assisted by offering several close alternatives to the one which tickets sold out and again was quick with organising these.

I use Travel China Guide for my internal rail bookings and have done for years , it's like having a personal travel consultant, it is a simple, seamless and comforting experience . Rail bookings can be made well in advance, but ticketing only happens 15 days prior to travel, the staff from TCG are in the system immediately that ticketing is available, meaning if you've booked Business Class (better than 1st Class), you almost always get what you requested . Thanks to Cissy Li for the arrangements for my recent trip.

Totally satisfied. Quick, accurate and receive the easiest way Cissy is a high professional who attend perfect. Very glad to use this service

We went to terracotta museum located at Xian City. So we booked sleeper train from Beijing and China through Travel Guide China. It was very fast response from them, when the train was full, they quickly recommended us another train which was closed time. Our trip from Beijing to Xian return by sleeper train was a memorable experience. we enjoy slept all night in the train, no tired. Thank you Travel China Guide especially ms Christina Zhao who helped us booked the ticket and gave us the best beds.

You can say:
“A big thank you to China Travel Guide for their prompt and efficient service in booking our train tickets for our recent trip to China. Everything went smoothly, and we truly appreciate the hassle-free experience!”

Great experience. Highly recommended. Train on time, very clean and staff very helpful. Would definitely do the trip again.

Had a lovely experience and everything went smoothly: from booking up to check in. Great and simple way to arrange your trains in China!

On-line booking of a train trip (via China's fantastic high speed train network) via Travel China Guide from Shanghai honqiao railway station to Funing (north east of Shanghai - Funingdong station (Funing East station)) was fast, very easy and cost effective. Website is extremely clear. No paper tickets are issued, your passport serves as the ticket and this appeared to work well in China. Railway officials are very helpful and boarding trains is very efficient and fast!

Travel China Guide were excellent in booking high speed train tickets for us to the Badaling Great Wall, Forbidden City and Tiananmen Square tickets. They were helpful in researching options, suggestions and were available during our trip for help and support via what's app. Would definitely recommend and use again. With thanks.

The service provided by Ms. Christina Zhao is excellent, efficient and straight to the point.

Travel China Guide were extremely helpful and communicative, managing to get us tickets around the crazy Chinese New Period, and responsively discussing options via Whatsapp. We had a wonderful trip as a result. I would certainly use them again. Highly recommended!

They arranged our train tickets for us and were very professional right through. From giving us options (when some tickets did not work out), to giving us a letter for the visa and promptly refunding the money, it worked very well

Excellent service. We had requested tickets just before the New Year Bank Holiday and initially it appeared they were all sold out. However, 24 hours later they managed to secure tickets for us.
Would recommend,

I use the service primarily for train tickets, because I am an experienced Chinese traveler. For this the service is excellent, with responsive communications with booking changes and adjustments. I often book train tickets from the United States and it is easy, using only your passport to board trains. So great! Thank you for the fantastic service.

The support and prompt responses from the Team at Travel Guide China, train bookings made my business trip to China run without any problems, issues or inconveniences. Over a two week period I took 16 trips covering over 8 locations all booked through Travel Guide China travelling over 4,000 kms. What was amazing was that I was travelling in the lead up to the Chinese New Year celebrations and the rail system was at capacity. Yet for each trip, I was given alternatives when the trip was overbooked which always worked perfectly. The service was brilliant, any query had a response, I really felt like I was their only customer with the amount of attention and help I was given. Thanks Simon

Very responsive and efficient! What more can I say? They got me the right train ticket as soon as they become available. Always answered with clear emails.

This is my second time using this company to book my high speed train ticket for China whilst in the UK. Both times the service has been superb. They responded quickly to my request and were in constant contact with me via email.

I will always use this company to book my train tickets.

Easy to book and also to pay (Paypal). All information about how to get into the train station and also the train is provided. If any trouble, there's is a consultant available to help you.

Only "but": booking seems to be manual so it is not "immediate", usually takes 24h to get the actual reservation.

Booked my return fast train tickets via China Travel. The service of the tickets and communication was good. If you’re planning your trip in China from overseas and are a bit confused by the multiple sellers on line, conflicting advice, and uncertain if you actually get a ticket, or a QR code or just use your passport as a ticket. Read on (current info 2025).

Some of the confusion about buying tickets for fast trains in China is more easily understood when you remember the train network has doubled in size almost every two years for the past decade. So the systems the train authorities run for selling tickets has changed about every two or three years as well. So there is a lot of outdated info on the web, but confusingly it’s not that old. Maybe only two years old web posts are no longer relevant. So you need to read the current websites to get the current method for ticketing. As of 2025 here’s what I know.

There are no more paper tickets issued or QR codes for fast trains in China. All ticketing is replaced (as far as my experience is) with use of your passport in the scanners at the ticket gate. The scanner reads your passport number and name details and bingo, the gate opens for you. For Chinese people they use their national ID cards, but for foreigners - passport is the way to go. This is super simple and efficient but…. If you hold more than one passport as some people do, remember to book your tickets under the exact same passport as what you will travel on. Otherwise the scanner won’t match you to your booking.

The China Travel Service email after you purchase the tickets will record your passport number and allocate you designated seats in the desired class of travel. As a tip for first timers, if you’re weighing up to save money on 2nd class or pay more for first class in terms of price vs comfort, just go 2nd class. There’s not a lot of difference and seats in 2nd class (they are very good as well). Perhaps the only time I think about first class is on a trip over four hours. And of course Business Class on China Trains is the top top seat, like a mini cocoon pod. And the price for those is pretty expensive.

Book early for trains. They get super busy and you can end up missing out. China Travel is a reliable booking partner and can help if the train you want is over booked. Sometimes they will suggest you buy a ticket from a stop earlier than where you want to get on. This sounds odd at first, but is a reflection of the way the tickets are sold and optimized by the train company. They prefer fully sold trains so sometimes buying a blank sector (for a tiny amount extra) means China Travel can get you a seat on the actual sector you want to travel on, even when the online booking system shows there are no seats available between the two stations you want to travel between. This is probably the No1 reason for booking through China Travel only their type of service can know this detail.

Travel China Guide are very helpful to book train tickets throughout China. They have real people that you can contact and they are very quick to reply. This was my first trip to China with my teenage son and we wanted to travel by train to see the country. We took 5 bullet trains trips including 12 hours from Chengdu to Shanghai. I 100% recommend using Travel China Guide for all train bookings.

Been using this service for 10 years booking trains to many China cities. Always do a superb job and the customer service if you need anything is very responsive.

We used Travel China Guide to book train tickets. Communication was perfect and service delivery very good. They also helped us out quickly when we had a little issue, and responded to all our questions. Well done !

Got my HSR tickets from HK to GZ easily. The tickets were purchased without a hitch. Ensured a smooth journey. Will buy the rail tickets again through Travel China.

Train ticket booking service was great. It was to and fro between Kunming and Lijiang. Cissy has been so helpful with all the explanation and clarification that I asked for. It’s the peace of mind that we really needed and received, especially when we were a big group of 8 and had very specific timings to board the train. Thank you.

I've ordered train tickets. All my wishes were considered properly (seats location) and realized on time and without any mistakes. Sales Consultant Cissy Li was services-oriented and proactive. She even noted my mistake and let me know on time. Good and fast service! Thank you!

Thanx to TravelChinaGuide we successfully booked high-speed train tickets during our travelling in China: from Beijing to Luoyang, then Luoyang - Xian and back Luoyang - Beijing. Everything run smoothly: paid in advance, issued in time and to the trains/time we selected. The booking system is very convenient - the only thing you have to know is at least basics in English as the web-site is in English. We needed 7 tickets together for two families and there was a minor problem for one of the 4 trips: there were no tickets next to each other in the same carriage. In this case TravelChinaGuide suggested to take the next train 30 minutes later and after our approval the tickets were issued. The staff communicated with all respect and answered questions quickly, payment system is also convenient (PayPal, MC cards attached), so I would recommend TravelChinaGuide for tickets booking in China (especially if you are not keen in Chineese :)).

Maria Xue & company book the best train tickets!
Patient & understanding!
An excellent company!
I will do business again!

This is the second time we booked train tickets with Travel China and they are amazing: great service. They do all the process very easy and the’re always available for any support! I will recommend them with any doubt!