The booking was excellent! Never before has a tour company kept us apprised of the details. We were undergoing Visa requirements which made it all the more challenging and you kept us all informed - I would receive the email then forward it on. It worked out beautifully! The guide was good except for the time I missed him telling us about the farmer. I was “scolded"; about not listening, which pissed me off, but it was difficult due to the crowds. Anyway, that snafu aside, he did a great job. The flight to and from Beijing were excellent! The guide took us to the airport and got us checked in - highly more than necessary but I thought was kind and very thoughtful. We we’re able to experience both airlines while there and it was great! All in all, we very much enjoyed the tour and plan on using you again for our trip to Shanghai, once we get it scheduled. Thank you indeed!
- Clients: Mr.CHARLES
- Country: United States of America (America)
I have used your service for several years to book flights and train tickets. It has always been trouble-free and your follow-up support is excellent. I was most impressed when prior to our last trip, I had booked flight tickets, and within minutes you had telephoned me to check on a change in passport number. Your travel guide is most helpful in planning our trips and sight-seeing in each location we visit. We will continue to use your service whenever we travel in China. I also recommend it to other travellers, including our friends in China.
- Clients: Ms.Sue
- Country: Australia
Dear Hillary, this is to compliment you and your staff for the excellent service provided. You did a great job arranging for all bookings and communicating everything along the way. When the need arises again, we certainly will avail ourselves of your professional services again. Best regards, Helmut Biller
- Clients: Mr.Helmut Biller
- Country: America
Thank you for your wonderful service. Our trip from Gangzhou to Guilin and back went off without any problems. The airline was good and on time, our hotel in Guilin was also clean, comfortable, and the staff helpful, making our trip all the easier and more pleasant. Thanks again for the service you provide.
- Clients: Mr.Barin Hillery B.
- Country: United States of America (America)
I was very impressed and happy with the whole procedure. I firstly felt confident I was dealing with professional people who were helpful and not trying to rip me off. I always got prompt answers and good communication. Everyone was helpful and always happy to try to find an answer for me even if i was not at first clear with the questions. I liked dealing with travel china guide as I felt confident that they were getting back to me and not just trying to get me to buy something, in other words they were helpful but not expecting anything more than providing very helpful service and tips with my visit to China. I had to visit China by myself and all the help that I was given, everything went smoothly. I was prepared for how to get around and the options that I could use and knew how much to expect things to cost. I don't have any suggestions because it was easy and helpful people and quick to reply. It then gave me further confidence to use this website for further bookings because I knew it was a reputable source. Well done for everything and thanks for helping me.
- Clients: Ms.Fiona Rae Paterson
- Country: New Zealand
I am a Canadian working and living in Nanjing. TravelChinaGuide staff was very helpful and patient with questions about how to accomplish my arrangements on my first efforts to do so independently. Though I understand many people would hesitate to do so, arrangements and funds transfer through Bank of China was accommodated quickly and quite efficiently. An automatic confirmation of funds received would be helpful since it is difficult for westerners to access PayPal.. I will certainly use TravelChinaGuide to book future train or air travel within China. They offer a very good English language service and I recommend them. It would be very helpful if you could make an arrangement with your bank so that you are automatically when payment is deposited to your account, and then you could more easily inform the client that funds have been processed, either manually or automatically. Also, for westerners, it would be very reassuring if the funds were deposited to the name of the company rather than to the name of an individual person. It would also be helpful if the name on the bank receipt was in Pinyin, though I realize that may seem a strange request.
- Clients: masur
- Country: P.R. China
Dear Celia Han
Customer Service Centre
Travel China Guide
Good Day.
Many thanks to contact me once again for "Feedback" after I bought my Return Air Ticket CAN-FOC-CAN: 25 Aug 2012 CAN-FOC & 28 Aug 2012 FOC-CAN.
To be honest, I already evaluated my booking with TCG to "Grade A1" due to the utmost care which was given to me during my trip, not only from Travel China Guide BUT also from China Southern Airlines as well as.
So it is A MUST to pass my HOT THANKS for both of you, bearing in mind my friend that "Typhoon Storm" crossed Shanghai and the nearby provinces at the same time and really I felt afraid from "Flight delay" very much because I was in Fujian Province which is nearby to the storm area.
When I contacted TCG on 27 August one day before my departure in order to know what the position of CZ3650 to Guangzhou is，I got a very simple reply which caused to feel quiet and happy: DON'T FEEL WORRIED, WE HAVE YOUR CHINA MOBILE NO. & WE FOLLOW THE MATTER STRICTLY. There is no any change of "Departure time" until this moment and expecting your flight to take off in time as scheduled.
At the end, CZ3650 left Fuzhou to Guangzhou in time as scheduled and no any kind of failure at all either from Travel China Guide or from China Southern Airlines.
I HAVE TO REPEAT MY HOT THANKS TO BOTH PARTIES, I'M REALLY SO HAPPY.
ALL THE BEST AT ALL TIMES.
Thanks & Best regards,
Truly yours
- Clients: GHAZI J. ALAZZEH
- Country: Jordan
Thanks for your email. We were very happy indeed with the service from your company, especially in helping us to change flights at Kunming with around 45 minutes notice. Your staff helped a lot over the phone and treated the matter as urgent, which was great. The availability of 24/7 telephone support in excellent English was priceless. We found the system of always using the same tracking number very good and also the sequence number on each email.
Anyway, we have recommended your company to other people and would certainly use you again if we went to China again.
Kind Regards,
Stuart
- Clients: McMurtrie
- Country: Australia
Wonderful, the staff is very helpful, courteous and efficient. Also, the online information, Q&A on travel related matters are very useful to assist travelers. So far the online flight booking is only available for domestic travel. if there is an online system for international flight it will be even better and more convenient for travelers.
Personally, I am overwhelmed by TCG services and look forward for my future travel with TCG.
Merry Christmas and Happy New Year!!
With sincere regards from Singapore,
fook
- Clients: Fook
- Country: Malaysia
